Personal Data provided when completing a contact form on our website
Information that you provide by filling in forms on our site on https://www.chellenaire.com
Our web forms do not store any information you submit to us on our own web servers. Our web forms automatically email us with your enquiry / message directly.
For additional security, all information submitted via our website, chellenaire.com is done using SSL encryption ( Green Padlock ).
GDPR & the ‘right to be forgotten’
This website [https://www.chellenaire.com ] does not store any personal data submitted to us via our web forms. However, we may store the information you have submitted to us by email to help assist with your enquiry. We only store this information / correspondence for the duration of successfully completing your inquiry to the level of satisfaction you should expect from us.
How to find out what personal data our website may have stored on you
Our website https://www.chellenaire.com does not store our user’s personal data.
However, if you would like to enquire about this, our website has the functionality to check this for you across all the lists and databases our website uses. Please contact our DPO at email@example.com with your enquiry and we will then input your email address into our search system. If any data is found linked to that email supplied, our system will automatically put in motion a process that will allow you to access/download that data for inspection. If you have any questions regarding how we treat your personal data, please contact our DPO directly at firstname.lastname@example.org
How do I permanently delete any personal data found.
If our system has found any personal data relating you you via the process outlined above, you may contact our DPO directly at email@example.com request this data be permanently deleted from our databases. Again, this is an automatic process that we set in place and you will receive a confirmation email once that data has been erased. If you have any questions regarding how we treat your personal data, please contact our DPO directly at firstname.lastname@example.org
Other ways we may process your Personal Data
We may also ask you for information when you report a problem with our website.
If you contact us, we may keep a record of that correspondence temporarily offline in order to help us complete your enquiry efficiently and effectively.
Where we store your personal data
We do not store any specific personal information about you on our website servers or back-end administration systems.
Our website does use SSL encryption when submitting your contact form information ( via automated email ) to our company administrator.
Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect the transmission of any personal data by using SSL encryption, we cannot guarantee the security of data transmitted to our site, therefore any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and delete emails containing personal information from our mail servers on a regular basis.
To re-iterate, personal information acquired by automated email from our enquiry web forms will only be kept for the duration of fulfilling your request with us. This is never stored on our website’s servers but will temporally be stored on our email servers. This is an identical process to our users’ emailing us enquiries directly via personal email clients, in which users may have chosen or have been required to include personal contact information.
IP Addresses and Cookies
Via Google Analytics we may collect anonymised information about your computer, including where available, your operating system and browser type, for system administration and to assist with our own internal Search Engine Optimisation procedures. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We will not, and are not able to collect personal information in this way. We would obtain this anonymised information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
1) To estimate our audience size and usage pattern.
2) To speed up page loading times for our users.
As of May 2018, Google Analytics does not store users’ specific IP addresses.
The web form email submissions from our website does not collect and/or provide us with IP address information of user’s computers.